Last updated: April 2026
These Terms and Conditions apply to all consultations, treatments, bookings, deposits, vouchers and purchases made with Dr Ifrah Aesthetic Clinic (“the Clinic”) and its customers (“Clients, Patients”). By booking an appointment, purchasing a treatment or attending the Clinic, you confirm that you have read, understood and agreed to these Terms and Conditions.
1.1 A £50 booking deposit is required to secure all appointments.
1.2 For standard pay-as-you-go treatments, the £50 deposit will be deducted from the total treatment cost if treatment is carried out.
1.3 If a client attends their appointment but chooses not to proceed with treatment for personal reasons, the £50 deposit is non-refundable and will be retained as a consultation and appointment reservation fee.
1.4 If a client is deemed clinically unsuitable for treatment following consultation, the £50 deposit will be refunded.
1.5 For prepaid treatments, including third‑party vouchers and platforms, the £50 booking deposit is refundable following attendance, provided the appointment is attended in accordance with the Clinic’s cancellation policy.
1.6 Deposits are non-transferable between individuals.
2.1 A minimum of 48 hours’ notice is required to reschedule an appointment.
2.2 Cancellations will result in a forfeiture of the deposit regardless of time frame as we offer a flexible rescheduling option.
2.3 Appointments rescheduled with less than 48 hours’ notice will result in forfeiture of the £50 deposit.
2.4 Failure to attend an appointment without notice will result in forfeiture of the deposit.
2.5 Late arrival may result in the appointment being shortened, rescheduled or cancelled at the Clinic’s discretion. Late arrivals may be treated as non-attendance.
2.6 Repeated cancellations, rescheduling or non-attendance may result in refusal of future bookings.
3.1 All treatments require a consultation and medical assessment prior to treatment.
3.2 The Clinic reserves the absolute right to refuse or postpone treatment if it is deemed unsafe, inappropriate or not in the client’s best clinical interest.
3.3 A decision not to proceed with treatment following consultation does not automatically entitle the client to a refund, except where clinically indicated as outlined in these Terms.
4.1 Results from aesthetic treatments vary between individuals.
4.2 No guarantees are given regarding the outcome or longevity of any treatment.
4.3 No refunds or partial refunds are provided on the basis of dissatisfaction where treatment has been carried out appropriately and in line with accepted clinical standards.
5.1 All aesthetic treatments carry inherent risks and potential side effects, which may include but are not limited to swelling, bruising, pain, redness, infection, asymmetry, allergic reaction, vascular occlusion, delayed onset complications and unsatisfactory results.
5.2 Risks and aftercare instructions will be explained during consultation and prior to treatment.
5.3 By proceeding with treatment, the client acknowledges and accepts the potential risks and complications associated with aesthetic procedures.
5.4 The Clinic is not responsible for complications arising from: – Failure to follow aftercare advice – Failure to disclose accurate medical history – Treatments undertaken by another provider following treatment at the Clinic
6.1 All treatments are performed with appropriate skill, care and professional judgement.
6.2 The Clinic is not liable for known risks, side effects or complications inherent to aesthetic treatments where appropriate care has been taken.
6.3 The Clinic shall not be liable for indirect, consequential or financial losses.
6.4 Nothing in these Terms limits liability for death or personal injury caused by negligence.
7.1 Refunds are not provided for prepaid or completed treatments.
7.2.1 Prepaid courses or bundles of treatments are offered at a discounted rate in exchange for upfront commitment.
7.2.2 Where a client requests a refund for a prepaid course or bundle after one or more treatments have been delivered, any treatments already carried out will be charged at the Clinic’s full standard single-treatment price, not the discounted bundle rate.
7.2.3 The value of completed treatments at full price will be deducted from the total amount paid, and only the remaining balance will be eligible for refund.
7.2.4 No refund will be issued where the value of treatments already provided equals or exceeds the amount originally paid.
7.2.5 Refunds for unused treatments within a course are issued only where there is a valid clinical or exceptional reason and are subject to the Clinic’s discretion.
7.2.6 Courses are non-transferable and may not be shared between individuals.
7.3 Refunds for prepaid treatments or vouchers are subject to attendance and compliance with these Terms.
7.4 Deposits are refundable only in the circumstances explicitly stated within these Terms.
8.1 Clients must provide accurate and complete medical history information.
8.2 The Clinic may take clinical photographs for medical records and treatment assessment.
8.3 Medical records and photographs are stored securely in accordance with data protection legislation.
9.1 Written informed consent is required prior to treatment.
9.2 Consent confirms that the client understands the nature of the treatment, risks, alternatives, limitations and aftercare requirements.
9.3 Consent may be withdrawn at any time prior to treatment.
10.1 Any concerns or complaints should be raised directly with the Clinic as soon as possible.
10.2 Complaints will be reviewed in line with the Clinic’s complaints procedure.
10.3 Dr Ifrah Aesthetic clinic has an independent resolutions team that aim to resolve all issues and disputes between the Clinic & it’s Clients. The resolutions team can be contacted at resolutions@drifrah.com.
11.1 The Clinic reserves the right to amend these Terms and Conditions at any time.
11.2 The version in force at the time of booking applies.
These Terms and Conditions are governed by the laws of England and Wales.
All of our treatments are subject to a consultation process, Dr Ifrah Aesthetic clinic prides itself on only undertaking treatments that will lead to the best possible results.
If you are unsure which course of treatment best suits you, feel free to give us a phone call beforehand and we can discuss your desired results and how we can best achieve them.
We love seeing our clients confidence grow, and we would love you to share that confidence with your loved ones.
